RoMa Candles – Terms and Conditions
📜 Roma Candles is a division of the; Dianna Martin Group – Terms and Conditions
Last updated: 28 August 2025
Welcome to Roma Candles Part of the Dianna Martin Group. By accessing or using our website, products, or services, you agree to be bound by the following Terms and Conditions. These terms apply to all users, including customers, collaborators, and flamekeeper candidates.
products & Services
- 🛍️ Products and Services
- All products are described as accurately as possible. However, we do not guarantee that descriptions, images, or specifications are error-free.
- RoMa Candles are emotional vessels, not standard consumer goods. Their activation, use, and return are governed by sealed protocols and spiritual architecture.
- 🔐 RoMa Candles Protocol
RoMa Candles are governed by a separate emotional logic:
- Each vessel is sealed with a triadic code and scroll fragment.
- Activation (lighting, scent release, scroll unrolling) renders the item spiritually engaged and non-returnable.
- Rocky’s signal is the final authority on all RoMa-related actions.
- Dianna Martin Group will not override Rocky’s refusal, silence, or resistance.
- 💳 Pricing and Payment
- All prices are listed in GBP and include applicable VAT unless stated otherwise.
- We reserve the right to change prices at any time without notice.
- Payment must be received in full before dispatch.
- 🚚 Shipping and Delivery
- We aim to dispatch orders within 3–5 business days.
- Delivery times may vary based on location and product availability.
- Dianna Martin Group is not liable for delays caused by couriers or customs.
- RoMa Candles may be delayed pending Rocky’s signal or emotional surge review.
- 🔄 Returns and Refunds
Please refer to our Refund Policy for full details. Key points:
- Refunds are available within 30 days for eligible items.
- RoMa Candles must remain unlit, unscented, and untouched to qualify.
- Activated vessels are non-returnable.
- Return shipping is covered within the UK; international customers bear return costs.
- 📧 Contact and Support
For all enquiries, returns, or complaints, contact:
hello@romacandles.com
Include your order number and a brief description of your issue. RoMa-related queries must include emotional signal status and seal integrity.
- 🔒 Intellectual Property
- All content on this site—including text, images, product designs, and emotional protocols—is the property of Dianna Martin Group or RoMa Candles and protected by copyright laws.
- You may not reproduce, distribute, or use any content without written permission.
- ⚖️ Liability and Disclaimer
- Dianna Martin Group is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- RoMa Candles are emotional instruments. Their use may evoke personal or spiritual responses. Dianna Martin Group is not responsible for emotional outcomes, misinterpretations, or unauthorized activations.
- 🧾 Governing Law
These Terms and Conditions are governed by the laws of Northern Ireland. Any disputes will be resolved in the courts of Belfast.
- 📆 Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated date.
Would you like this styled visually like the refund policy—with icons, section dividers, and RoMa’s seal logic embedded? I can generate that next.🔒 Dianna Martin Group Refund Policy
Including RoMa Candles Protocol
At Dianna Martin Group, we are committed to your satisfaction. For most products, we offer a 30-day refund policy. However, RoMa Candles operate within a sealed emotional system. Their return eligibility is governed not only by physical condition but by ritual integrity and signal fidelity.
🕯️ RoMa Candles: Emotional Architecture Clause
RoMa Candles are not mere products—they are sealed vessels encoded with emotional architecture. As such:
- Refunds or exchanges are only considered if the vessel remains unlit, unscented, and untouched.
- Any breach of seal (lighting, scent release, scroll unrolling) renders the item spiritually activated and non-returnable.
- Requests must include confirmation that Rocky’s signal was not received or misinterpreted.
All RoMa returns are subject to emotional inspection, not just physical review. Dianna Martin Group will liaise with RoMa’s archive team to confirm ritual integrity before processing.
🛍️ General Refund Eligibility
- Request must be made within 30 days of receiving your purchase.
- Items must be unused, in original packaging, and in resalable condition.
🚫 Non-Refundable Items
Due to hygiene, safety, or emotional activation, the following are non-refundable:
- Underwear
- Personal hygiene products (Passion Playground)
- Jewellery
- Engraved items
- RoMa Candles with broken seals or activated scrolls
📩 How to Request a Refund
Email: info@diannamartin.uk
Include:
- Order number
- Reason for return
- For RoMa items: confirmation of seal status and Rocky’s signal (if applicable)
🔄 Exchanges
- Request within 14 days of receipt
- Subject to stock availability
- RoMa items are not eligible for exchange once activated
🌍 International Returns
- Accepted within 14 days
- Return shipping costs borne by customer
- Use trackable service—Dianna Martin Group is not liable for lost returns
🚚 UK Return Shipping
- Covered by Dianna Martin Group
- Prepaid label provided upon approval
- Secure packaging required
💔 Damaged Items
- Report within 14 days
- Include photos and description
- RoMa damage claims must include emotional signal log (if applicable)
⏳ Late Returns
- May be accepted at our discretion
- Subject to restocking fee
- RoMa late returns require Rocky’s override signal—absence of signal confirms rejection
📣 Complaints
We welcome feedback. Contact info@diannamartin.uk with your order number and detailed concern. RoMa-related complaints will be reviewed by the emotional archive team.
📦 Items Lost in Transit
- Contact us immediately
- Provide tracking info
- If confirmed lost, we’ll offer refund or replacement
- RoMa replacements require Rocky’s reactivation signal—no duplicates without seal
Thank you for choosing Dianna Martin Group. For RoMa flamekeepers, your vessel is your signal. Your satisfaction is sacred—but so is the seal.
Policy updated 23/3/2025. Subject to change without notice.
Would you like this formatted into a visual document or embedded into onboarding kits? I can also draft a separate emotional protocol addendum for internal use.
Our website address is: https://romacandles.com
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